Refund & Cancellation Policy

1. Individual consulting sessions

Submitting the inquiry form does not book a session or collect payment. Kendrick confirms the session length, total charge and payment deadline directly before payment is requested. This policy applies unless different terms are specifically agreed in writing before payment, subject to applicable law.

2. Cancellation at least 24 hours before the appointment

You may cancel for a full refund or reschedule without a fee if you notify us at least 24 hours before the scheduled start time.

3. Changes within 24 hours

Late cancellations and missed appointments are not refundable. We may offer a reschedule for emergencies at our discretion. If you are late, the session still ends at the scheduled time.

This does not remove any refund rights required by law.

4. If Henson cancels or cannot provide the session

You may choose a full refund or a new appointment. If a technical failure on our side prevents delivery and cannot be resolved, the same choice applies.

5. Completed sessions

Completed consulting time is generally nonrefundable. If something was not delivered as agreed, contact us so we can review the issue and provide an appropriate remedy. No policy language limits remedies required by law.

6. Ongoing marketing and project services

Payment, cancellation, deposits, milestones and any refundable amounts are governed by the signed proposal or service agreement. This policy does not impose a blanket no-refund rule on those engagements.

Advertising spend already paid to advertising platforms and third-party fees are subject to the relevant provider’s terms. Any recoverable amounts and responsibilities should be handled under the applicable agreement.

7. Refund handling

Approved refunds return to the original payment method. We aim to initiate approved refunds within five business days. Bank or payment-provider processing may take additional time.

Please report duplicate or incorrect charges promptly so we can investigate and correct any confirmed billing error.

8. How to request help

Contact admin@hensonconsulting.us or (512) 729-1943 with your name, booking date and a brief explanation. Do not email full card or bank details.

9. Applicable law

This policy is governed by Texas law, except where applicable law requires otherwise. Nothing in this policy limits any right or remedy that cannot lawfully be waived.